General Questions

Can I buy PIP'S at a physical store?

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PIP'S is currently NOT available in retail outlets.

Nutrition & Ingredients

I have a dietary restriction. Can I eat PIP'S?

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Please refer to product specific allergen information before consuming.

Shipping & Delivery

When will my order ship?

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Orders are typically processed and shipped within 24 hours. 

Refunds & Store Credit

If I get a defective product, will I get a refund or replacement?

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We do know that getting a defective product can be disappointing and thus, we take full responsibility to make sure that our policies are as easy and convenient as possible. If your product is defective, you can choose from either of the three resolutions:

1) Replacement

2) Store Credit

3) Refund

Can someone else use my store credit?

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Sure! Your store credit can be used by anyone you like.

We believe in the joy of giving. So go ahead, share your store credit coupon code with your loved ones or use it to buy gifts for them!

The best part? it never expires!

Customer Service

What can I do if I received the wrong order (wrong flavors, quantity, etc.)?

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We’re sorry we messed up! Let us make it right. If you did not receive what is on your packing list, please email us at wecare@timlafoods.com with the subject line “Wrong Order” and include your name and order number to get the process started.

You can choose one of two options:

1) Keep the incorrect order and receive a refund


2) Send back the incorrect order and receive the correct shipment. You will not be required to pay for return shipping.

Please note that if the shipment matches what is on the packing list, the order is considered correct.

My order arrived damaged. Now what?

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Send a photo of the damaged product to wecare@timlafoods.com with the subject line “Damage”, include your name and order number, and we will replace your order.

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